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Last updated: April 10, 2026
This document forms a legally binding agreement between you and ALX.
This User Agreement governs your use of the ALX platform.
By using ALX, you agree to be legally bound by this Agreement.
ALX acts solely as an intermediary connecting hosts and guests.
ALX does not own, manage, or provide any accommodation.
Hosts create listings and offer accommodations.
Guests book and stay at properties.
Users may act as both Hosts and Guests.
ALX does not control or guarantee listings.
ALX is not an insurer, guarantor, or property manager.
All agreements are made directly between Hosts and Guests.
You must be at least 18 years old.
You must provide accurate information.
You are responsible for your account security.
ALX may suspend or terminate accounts at its sole discretion.
Hosts must provide accurate and truthful listings.
Listings must comply with local laws and regulations.
Fake, misleading, or duplicate listings are prohibited.
Hosts must honor confirmed bookings.
Guests must respect property rules.
Guests must not damage property.
Payments are processed via third-party providers (e.g., Stripe).
Guests authorize payment when booking.
Platform fees may apply.
Payouts are released after check-out.
ALX is not responsible for payment provider failures.
Cancellation policies are defined per listing.
Refund eligibility depends on the selected policy.
ALX may intervene in exceptional circumstances.
ALX may require identity verification.
Failure to verify may result in account suspension.
Guests are responsible for damages.
Hosts may request compensation.
ALX is not liable for damages or disputes.
The platform is provided "as is" without warranties.
ALX does not guarantee availability, accuracy, or safety.
ALX is not liable for indirect or consequential damages.
ALX is not liable for loss of profits, data, or property.
You agree to indemnify, defend, and hold harmless ALX, its owners, employees, and partners from any claims, damages, losses, liabilities, and expenses (including legal fees) arising out of:
- your use of the platform
- your violation of this Agreement
- your interaction with other users
To the maximum extent permitted by law, ALX's total liability shall not exceed the total amount paid by you through the platform in the 12 months preceding the claim.
ALX is not responsible for the actions, behavior, or content of any users.
Any interactions, agreements, or disputes between users are solely their responsibility.
ALX shall not be liable for any failure or delay in performance resulting from events beyond its reasonable control, including but not limited to natural disasters, acts of government, war, terrorism, labor disputes, internet outages, or technical failures.
Any disputes arising out of or relating to this Agreement shall be resolved through binding arbitration, rather than in court, except where prohibited by law.
Users agree to waive any right to participate in class actions or jury trials.
The place of arbitration shall be in Germany, unless otherwise required by applicable law.
ALX processes personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).
Users have the right to access, rectify, delete, and restrict the processing of their personal data.
For more details, please refer to the Privacy Policy.
Disputes should be resolved between users first.
ALX may assist but is not obligated to intervene.
Governing law: Germany.
ALX may suspend or terminate accounts for violations or suspicious activity.
ALX may update this Agreement at any time.
Continued use means acceptance of changes.
For legal inquiries: support@alx.com