Safety & Trust

ALX is designed to provide a secure and reliable environment for both Guests and Hosts. While the platform acts as an intermediary, we implement systems to reduce risk, prevent fraud, and support users when issues arise.

Platform Safety

• Secure payments processed via Stripe
• Host identity verification through Stripe
• Monitoring of suspicious activity and booking patterns
• Fraud detection and prevention systems

Safety for Guests

• Protected payments — no off-platform transactions
• Ability to report issues during or after stay
• Refund handling based on platform policies
• Transparent booking and pricing information

Safety for Hosts

• Secure payment collection from Guests
• Payouts released only after check-out
• Protection against fraudulent bookings
• Ability to report damages or disputes

Report an Issue

If something goes wrong, you can report a problem directly through the platform. Our team will review the case and take appropriate action.

Payments & Financial Safety

• All payments are processed securely via Stripe
• Payouts are released only after stay completion
• Funds may be held in case of disputes
• Chargebacks may be handled via Stripe or banking institutions

Fraud Prevention

• Detection of suspicious booking behavior
• Monitoring of multiple accounts
• Blocking users violating platform rules

User Responsibility

ALX acts as an intermediary platform. Users are responsible for their actions, compliance with laws, and accuracy of provided information.

Support

If you need help, contact our support team. We aim to respond as quickly as possible and assist in resolving issues.

Last updated: April 2026