Cancellation & Refund Policy

1. Guest Cancellations (Before Check-in)

Before check-in, refunds follow the cancellation policy selected by the host.

The RentalX guest service fee is refunded in the same proportion as the accommodation price.

For example, if 50% of the accommodation price is refundable, 50% of the guest service fee is also refundable.

2. Mid-Stay Cancellation

After check-in, guests are charged for the nights already used.

Unused nights and the corresponding portion of the RentalX guest service fee are refunded.

The host receives payment only for the nights used.

3. Host Cancellation

If the host or RentalX cancels and the guest is entitled to a full refund, the refund includes the full accommodation price and full RentalX guest service fee.

Host cancellation may affect host standing.

4. Refund Timing

Refunds cannot exceed the amount actually paid.

Any wallet credit used for the booking is returned according to the refundable portion and original payment method.

Payment method refunds may take 5–10 business days.